White Paper: The legacy of COVID-19
The ongoing mental health impact on Australia’s community
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It has been two years since the outbreak of COVID-19, and the Australian community continues to navigate unforeseen challenges as each State balances the health of the community with the health of the economy.
The prevalence of mental health conditions in Australia had been increasing pre-pandemic and following the outbreak of COVID-19, the Life industry forecast a spike in mental health claims as a result.
This white paper examines mental health claims incidence across Australian disability portfolios; explores mental health trends and resource uptake across the community; and considers emerging risks. Implications for life insurers are outlined as the industry works together to promote positive mental wellbeing and to better support customers on claim.