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Empathy, stage 4: Own personalityFunctionality, stage 1: Basic communication
Details
  • The bot develops its own identity and personality over time based on accumulated interaction experiences
  • The company must continuously 'calibrate' the parameters of its own identity and values and adapt them to the times
Preconditions
  • Situational recognition of context and personality
  • Adapted linguistic-subject personalised bot-personality response
  • Personality traits and values are defined and adapted
Static system
  • No processing of free user inputs possible
Domain-specific
  • Can have access to processes (API)
  • Only applies to a limited use case
Does not store data
  • Does not use contextual information

Personality maturity competence (empathic competence):

Maturity level 		Details Preconditions
4
Own personality
  • The bot develops its own identity and personality over time based on accumulated interaction experiences
  • The company must continuously 'calibrate' the parameters of its own identity and values and adapt them to the times
  • Situational recognition of context and personality
  • Adapted linguistic-subject personalised bot-personality response
  • Personality traits and values are defined and adapted
3
Empathic interaction
  • Identifies and reproduce empathic interactions
  • Communication can be very situationally adaptive to empathic response
  • Company manages, regulates and controls empathic response
  • Detection of additional emphatic and situational context
  • Continuously adapted linguistic-subject personalised empathic response
2
Emotional interaction
  • Identifies and reproduce emotional interactions
  • Communication can adapt situationally to emotional response
  • Company manages, regulates and controls emotional response
  • Understanding of additional emotional context.
  • Continuously adjusted linguistic-subject emotional-supportive response
1
Functional interaction
  • Simple, factual interaction
  • Communication is strongly controlled and steered by professional expertise
  • Company controls, regulates, and monitors functional response
  • Understanding of professional context
  • Correct linguistic-subjective responses in terms of syntax and semantics
  • Continuous adaptation of factual knowledge

Communication maturity competence (functional competence):

Maturity level
1
Basic communication
2
In­form­ative communication
3
Situa­tional communication
4
Per­sonal­ised communication
Flexibility/ adaptability of the system Static system
  • No processing of free user inputs possible
Flexible system
  • Can process free user input with keyword recognition
Flexible system
  • Can understand context from free user input
Flexible system
  • Can understand contexts from context
  • Learns and improves "on its own
Degree of specialisation Domain-specific
  • Can have access to processes (API)
  • Only applies to a limited use case
Access to (dynamic) knowledge databases
  • Domain-specific
  • Can have access to processes (API)
Domain-specific
  • Can have access to processes (API)
  • Also understands similar domain/ context topics
Hardly specialised
  • Almost general
Technology/ data processing Does not store data
  • Does not use contextual information
Stores chat histories
  • Has access to (internal/ external) databases
Stores conversations histories
  • Has access to (internal/ external) databases
  • Has an NLU
Uses all conversations for further self-training
  • Collects additional data that occurs during chatting
  • Has an NLU