ZRH-21-12137-P2-SRI-chatbot-article-INFOGRAPHIC6-table2

Maturity level	Details	Preconditions
4 Own personality	The bot develops its own identity and personality over time based on accumulated interaction experiences The company must continuously 'calibrate' the parameters of its own identity and values and adapt them to the times	Situational recognition of context and personality Adapted linguistic-subject personalised bot-personality response Personality traits and values are defined and adapted
3 Empathic interaction	Identifies and reproduce empathic interactions Communication can be very situationally adaptive to empathic response Company manages, regulates and controls empathic response	Detection of additional emphatic and situational context Continuously adapted linguistic-subject personalised empathic response
2 Emotional interaction	Identifies and reproduce emotional interactions Communication can adapt situationally to emotional response Company manages, regulates and controls emotional response	Understanding of additional emotional context. Continuously adjusted linguistic-subject emotional-supportive response
1 Functional interaction	Simple, factual interaction Communication is strongly controlled and steered by professional expertise Company controls, regulates, and monitors functional response	Understanding of professional context Correct linguistic-subjective responses in terms of syntax and semantics Continuous adaptation of factual knowledge