Reimagine Customer Experience

Dive into the Swiss Re AI-powered Customer Experience as a Service (CXaaS) revolution
Request a demo Reimagine Customer Experience: Dive into the Swiss Re CXaaS revolution Download our factsheet Reimagine Customer Experience: Dive into the Swiss Re CXaaS revolution

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  1. What is CXaaS
  2. What we offer
  3. Why partner with us
  4. Contact us

What is CXaaS

At Swiss Re, we believe that outstanding customer experience is essential for success. That's why we're excited to introduce CXaaS, our groundbreaking Customer Experience as a Service (CXaaS) platform. This transformative solution is designed to redefine your customer interactions, enhance loyalty, and drive your business growth.

Elevate your customer experience Holistic solution combining AI technology and Swiss Re's insurance expertise

CXaaS is a new solution offered by Swiss Re that can help you address your contact center's challenges, improve your internal processes and compliance adherence, increase customer retention, and improve your sales. CXaaS combines our partner’s Level AI technology with Swiss Re's deep expertise in the insurance sector, leveraging speech analytics, machine learning, and natural language processing.

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What is in it for you?

  • Empower your agents with real-time, AI-driven insights.
  • Enhance onboarding, training, and coaching, reducing time and costs.
  • Monitor effectively and improve agents' performance.
  • Gain valuable insights into customer interactions to boost productivity, retention, and sales conversion.
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Why partner with us

In our journey to revolutionize customer experience, we are thrilled to collaborate with Level AI, our strategic technology partner. Together, we are integrating cutting-edge AI capabilities to enhance our CXaaS platform, ensuring it remains at the forefront of innovation.

  • Personalized Interactions

    Our AI-driven platform understands and anticipates customer needs, delivering tailored solutions and advice.​

  • Efficiency at Scale

    By automating routine inquiries, we free up your team to focus on complex and high-value interactions, enhancing overall productivity.​

  • Data-Driven Insights

    With advanced analytics, we turn customer feedback into actionable insights, driving continuous improvement in your customer service strategy.​

  • With CXaaS, our clients get to the core of customers' needs and behaviours. Through personalized and effective customer engagement and risk insights, the clients can improve persistency, increase profitability and gain customer loyalty.

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