Claims promise delivered together
Partner with us for expert claims management insights. Navigate the changing claims landscape as more complex risks emerge, meet customer expectations, and look to protect your business with our collaborative approach.
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Further Information
Claims analytics
An expert vantage point into your claims handling performance.
What is it?
Recommendations on claims handling opportunities through examination of portfolio and market trends and assessment of new vs. stable risks.
What are the potential benefits?
- Identified opportunities to improve your claims handling.
- Option for ad-hoc deep dive into specific portfolio concerns.
Claims risk & service reviews
A comprehensive assessment, complete with actionable recommendations.
What is it?
- Swiss Re conducts a thorough claims analysis, involving a detailed review of your claims files, to identify trends and provide objective, actionable recommendations for process improvement. Our reviews go beyond a review of technical decision quality, and can be used as a consultancy type review, covering all aspects of the claim handling process enabling improved efficiency, costs saved, and better customer outcomes.
What are the potential benefits?
- Expert feedback on process vulnerabilities to improve efficiencies (increase speed and reduce costs).
- Deliver better customer outcomes (improve business placement results).
- Training and development needs identified, and appropriate solutions proposed.
Claims technical opinion
Access to our claims expertise, supporting your claims risk management and customer service activities.
What is it?
- Case-by-case reviews by claims professionals, supplemented by specialist expertise from Swiss Re's global medical doctors, rehabilitation experts and underwriters. Claims are referred because the financial value exceeds a treaty-specified value or because of their complexity.
What are the potential benefits?
- Assurance that each claim management recommendation is rooted in deep inquiry into and attention to claimants' unique circumstances.
- Breadth of global knowledge, including of emerging claiming trends, medical advances, and rehabilitation practices, can be secured and fine-tuned to local environments.
- Complex case reviews deliver our independent perspectives on active and alternative claims management approaches.
Product development
Keep claims in focus throughout the product development life cycle.
What is it?
- Claims does not develop products alone, but products developed without them often struggle for profitability. Swiss Re’s cross functional delivery of truly holistic product solutions facilitate the optimal combination of appropriate risk management and commercial success. We can support you with new types of protection or simply adaptions to existing insurance product solutions.
What are the potential benefits?
- Optimised combinations of price, conditions and onboarding journey to deliver desired sales growth.
- Multiple product variables enabling you to meet your strategic goals.
- Market differentiation, sales success, increased revenue with predictable profitability.
Learning & Development
Develop claims professionals for the future and stay informed about the latest innovations and insights.
What is it?
- Swiss Re provides training across a spectrum of topics to upskill those new to the industry and to develop experienced professionals. We leverage our global and regional expertise and our extensive external network, and also offer on-demand digital learning resources through Claims Guide.
What are the potential benefits?
- Training and developing professionals in line with best practice claims management philosophy and industry insights.
- Save the cost of in-house training development and delivery. World leading technical and medical knowledge at your fingertips.
- Access Swiss Re's global and market knowledge about the latest trends and insights.
Downloads
Customer stories Alia's inspiring rehabilitation journey after brain tumour surgery
Witnessing Alia's successful rehabilitation and her ability to return confidently to the frontline as a consultant emergency doctor during the challenging times of the 2020 pandemic is truly inspiring. Swiss Re takes great pride in being part of Alia's recovery process.
Through our collaboration with our client and partner network, we provided essential support to her throughout her rehabilitation journey. Alia's inspiring story highlights the importance of comprehensive insurance coverage and the role claims professionals play in empowering individuals to face life's uncertainties with confidence.