Life & Health Claims Management Solutions

Increase efficiency, lower operating costs and elevate the customer experience with claims management automation.
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  1. Claims solutions
  2. Why choose us
  3. Impact
  4. Get in touch

Our life & health claims management solutions

We understand how difficult the claims process can be for all involved. Claimants are in the midst of a significant, emotional event and want a quick and easy claims experience. The claims team is stressed and emotionally drained, wanting more time to connect with claimants and make quality decisions. Status calls are time consuming and occur too frequently. Retirements are on the rise. Manual processes and multiple systems make it difficult to manage a high claims volume. Improving the process hasn't been easy - until now! 

At Swiss Re, we’ve invested in claims automation technologies to support you in smart, future-ready processes that increase efficiency and elevate the experience for both your employees and your claimants alike.

Our modular claims management solutions support both individual and group insurers of all sizes across multiple lines of business, providing the flexibility you need to improve the capabilities of your existing systems or completely transform your claims management process, end-to-end. 

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  • Solution Automated Claims Experience (ACE)

    A simple and empathic online claims experience offering digital intake, document upload, reflexive requirement identification, automated follow-up noticing, and real-time status updates.

    Read More about: Automated Claims Experience (ACE)

  • Solution Claims Automated Rules Engine (CARE)

    160 years of global risk management experience embedded in hundreds of multi-line assessment rules used to automate claim risk scoring, case triage, decisioning and assessment guidance.

    Read More about: Claims Automated Rules Engine

  • Solution Claims Administration Platform

    A core claims administration solution leveraging cloud-based technology, process automation and modern API integrations to create a best-in-class ecosystem capable of supporting holistic, end-to-end claims management.

    Read More about: Claims Administration Platform

Why choose us 160 years of claims experience leveraged to future-proof your operations

Risk management, claims & behavioral science expertise

Access to Swiss Re’s global claims knowledge embedded in configurable, product-specific rulesets as well as our regional claims experts and behavioral scientists to ensure your ongoing success.

Innovative technology

Access to the latest advancements via our flexible, cloud-based SaaS platforms - easy to get started, simple and intuitive to use, and erasing any concerns about your system ever becoming obsolete.

Flexible & modular solutions

With modern API technology, our modular and system-agnostic solutions can seamlessly integrate with your existing administration systems allowing you to upgrade your claims management operation no matter where you are on your digital roadmap.

Powerful partnerships

Our strategic connections with ecosystem partners leverage the unique strengths of each organization to power holistic, automated claims management solutions that eliminate cost and elevate the experience for employees and claimants alike

Claims Solution in Action Using CARE and ACE

See how our client uses our solutions for seamless claims management.

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Impact Create an environment with the best-in-class experience

  • Elevate the claimant experience

    Improve customer satisfaction with a fully digital, behavioral-science based claimant experience that brings simplicity, empathy and transparency into the entire claims management process.

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  • Shorten claims cycle times

    Take claims processing from weeks to minutes via one-and-done requirements gathering, end-to-end manual task automation, and guided risk-based claims decisioning.

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  • Reduce unnecessary costs

    Generate savings in claims processing overhead, print & mail processing, invalid claim payments, legal and audit costs.
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