Inforce customer experience

Preserve and grow the value of your existing client base through customer experience & engagement, behavioural economics, predictive model insights, protective value assessments and more.

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  1. Why Swiss Re
  2. Capabilities and Solutions
  3. Downloads
  4. Customer stories
  5. Contact us

Swiss Re combines the power of data, customer behaviour insights and a holistic view of the customer journey to discover potential and develop innovative solutions. Our expertise enables us to optimise your inforce books, drive sales, increase conversion and retain more existing business.

Why Swiss Re

  • Proven success

    Access evolving analytics and the advances we've made with data and technology for our own inforce program.​

  • Collaborative relationship

    Work in close partnership with us and get personalised solutions from experts who truly understand your business.​

  • Proactive philosophy

    Get ahead by partnering with a forward-thinking business that creates opportunities before customers lapse.​

Contact Speak to the team

Capabilities and Solutions

Leverage our range of products, services and solutions to manage your inforce portfolio.

Our inforce solutions

Behavioural economics

By applying concepts from behavioural economics into the way you communicate with customers, we can make inexpensive changes that have considerable impact.

What are the benefits?

  • Insight into what unconscious biases motivate customers’ financial decision-making
  • Ideas that will drive favourable changes in buying behaviour
  • Solutions that address customer pain points

Customer experience & engagement

Driven by data analytics, process reengineering and behavioural economics, we can increase customer engagement throughout the policy lifecycle.

What are the benefits?

  • Optimised sales volume and increased conversion rate (up to 20%) 
  • Improved persistency (up to 15% reduction in lapses)
  • Enhanced customer engagement with improved NPS, CSAT and loyalty

Read more about our AI-powered Customer Experience as a Service (CXaaS) revolution.

Perm funding solutions

With the prolonged low-interest rate environment, most of the Universal Life inforce policies are underfunded and deviated from their original coverage goal. Carriers can benefit from increased funding of perm policies to create a win-win-win scenario for the policyholder and carrier. 

What are the benefits?

  • Improve the economic value of your inforce portfolio
  • Additional premium payments provide additional margins
  • Better customer service to policyholders and advisors – proactively addresses potential future regulatory problems

Post-level term management

We take the power of data coupled with customer behaviour knowledge to help you keep them covered and capture hidden value in your inforce. We’ve already helped clients achieve an estimated improvement in cash flows of $1b+. 

What are the benefits?

  • Lapse propensity insights leading to improved modelling of projected cash flows
  • Management of premiums leading to improved persistency, mortality and profitability
  • Provide better and more affordable products to your policyholders

WHAT SUCCESS LOOKS LIKE

  • Call centre retention improvement
    50%
  • Sales increases
    25%
  • Reduction in lapse rates
    15%

Customer Stories

UK Retaining free trial customers

Retaining customers following a free trial has many challenges. After devising a new customer engagement strategy, we were able to improve the save rate of the call centre from 0% to over 40% in just five months.

Read more about A Case Study from the UK

Spain Proactively addressing lapse

Using behavioural economics and machine learning, we created a solution to contact customers before they expressed the desire to lapse. It achieved up to 50% improvement in lapses by phone call with an average of 20% improvement across all channels.

Read more about A Case Study from Spain

Contact us Have a question?

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