Automated Claims Experience (ACE)
A powerful online claims portal to improve your claimant experience, shorten cycle times, and lower expenses
Chapter Navigation
ACE Overview
Improve your claimant experience, shorten cycle times, and reduce errors with Swiss Re’s ACE, a powerful online portal for Life & Health claims.
Built using the latest behavioral science insights, ACE provides a simple and empathic claims experience – at a time when customers need it the most. Fully digital intake, document upload from any device, reflexive requirement identification, automated follow-up noticing, as well as real-time status updates.
Leverage ACE as a standalone claims portal or couple it with other offerings in our solutions suite for a holistic transformation of your processes and systems.
Discover how ACE can help you elevate your claimant experience and achieve your claims transformation goals.
KEY FEATURES Powerful claims portal with behavioral science built-in
Human-centered design
Built using behavioral science to improve the accuracy of noticing information while making the process as clear, supportive and jargon free as possible.
"One and done” requirements gathering
With reflexive requirement elicitation rules and intake questions, the claims team receives all information and requirement needed in one place and the claimant avoids the stress of drawn-out manual follow-up and snail-mail submission processes.
Transparency throughout the process
Claims status available 24/7 with regular status updates.
