The Life & Health Claims Revolution:

Forward-thinking insurers are working hard to manage the gap between the standard of service that customers expect and what is offered. This is essential as factors outside of insurance, like personalisation and online servicing, drive customer expectations. But beyond the critical driver of customer expectations and experience, there are additional pressing reasons why the industry and claims community need to invest in technology to improve our service offering and processes - and that’s our people.

Tools for enabling the best customer experience also bring benefits to the employee experience: by empowering your claims team and leveraging technology and automation to reduce administrative task loads. Time saved is invested in anticipating and exceeding customer needs and expectations, while creating a working environment for people to thrive in.

Point-of-claim is where the insurance promise delivers for the customer. It's when the time spent in underwriting and the money paid in premiums come together to enhance or detract from an insurer's brand and reputation.