CARE case studies in Asia

In response to our clients' need for an easy-to-use consolidated claims platform to enable consistent claims decision-making, Swiss Re developed and launched Claims Automated Rules Engine (CARE). As part of the solution, tailored claims training was provided for assessors to update their technical knowledge and boost their decision-making confidence.

For the end-consumer, insurance claims come during already stressful times. Hence, the claim process needs to be efficient, easy to understand, fast, transparent and empathetic. 

For claims assessors, a single platform enabling better understanding of claims definitions allows them to provide faster and more consistent decisions, resulting in a more positive experience for the end-consumer. 

• Helped clients improve business quality by managing their inforce CI portfolio 
• Guided the decision-making process using Swiss Re expertise, enabling faster and consistent claims assessment 
• Facilitated clients' digitalisation journey and operational excellence, allowing time and cost savings  
• Lowered clients' reputational risks 
• Enhanced customer satisfaction and trust through consistent, fast and accurate claims decisions